See previous scenes from corporate life.
Yeah, yeah, we all know S&W should be permanently attached to any writer’s desk. And that Lynn Truss is hilarious (if you’re one of the converted and enjoy being preached to by a sneery old schoolmarm).
But here are five books you might not have thought of – but which I think you should have on your shelf if you want to be a better business writer. (more…)
Until I worked for an investment bank, I’d only ever heard the word “talent” used of the likes of David Beckham, Bryn Terfel or hot-looking boys on a night out. But as soon as I arrived in the world of finance, I discovered that everyone was talented. (more…)
The page below looks nice enough, doesn’t it? But read the text closely and you’ll see it’s a great example of how not to talk to your customers.
Here are the comments I feel like writing in the box. (more…)
A new cartoon series poking fun at the euphemisms, evasions and little cruelties of the words we use in the workplace.
Check back every Friday for a new cartoon. (Better still, sign up to my RSS or email alerts.)
With thanks to Mr goodcopybadcopy for the artwork, and Brad Shorr of Word Sell, Inc for inspiring me to write cartoons.
On Friday, I met a friend of a friend whose new CEO is big on “customer delight”. This friend of a friend didn’t seem wholly convinced by the idea – and you can kind of see his point.
Do customers really expect to be delighted these days? Are they disappointed when merely satisfied? (more…)