I sent my last blog entry to Communicators In Business and got the following reply from Steve Nichols, the editor of the online newsletter containing the survey.
“Ok – fair point. Unfortunately the software package puts that on everything. You’ve made me feel guilty so I have changed the font colour to white to hide the line. Can’t make it get rid of the asterisk though.”
So you’ll notice that the survey no longer contains the nonsensical instruction “all questions marked with an * must be completed”.
A prompt, highly personal response that makes me feel like my opinion is valued. Thank you, Steve – a nice example of good communication.